Student Course Access - Instructor Led Courses

Login credentials for students enrolled in Fundamental Courses (formerly known as ILC's) are created during the enrollment process, either through your Online Instruction Center when self-enrolling, or via a link in the email sent to the student when they have been enrolled by you in the Online Administration Center. Once a student has an ed2go account, it can be used at any ed2go hosted site.

A student's log in consists of their username (email address) and chosen password. The student creates their password upon creating their account or upon first login.  For security purposes, ed2go does not email students their username and password.


Password Reset

To reset their password students should click the Forgot Password link at login. This will generate an email to the student with a temporary password reset link to your site.  They will then create a new password after using the link provided in the email.

Note: Temporary passwords are only valid for 24 hours. If the temporary password is not used within this time, the password reset process must be completed.

Students who are not receiving the password reset email can be referred to our student support team through the "Help" link on every ed2go website, by emailing ed2go.support@cengage.com or by phone at 1-866-441-5454 option 3.


*We always suggest that students check their Spam or Junk mail folders as emails from ed2go are sometimes captured here.


Troubleshooting Basics

To access their course, students must be:
  • Logging in at the ed2go site they originally enrolled through. If they are unsure, refer them to their Enrollment Confirmation email, in which the site URL is listed.
  • Using the email address and password they provided at the time of enrollment. They may reset their password as needed.
AND the course must be:
  • Appearing on your roster in the Online Administration Center
  • Verified
  • Active (the session is open)



No Active Courses

Most common reasons a student is not seeing any active courses when logging in are:
  • They are logging in to another partner's ed2go site in error.
  • Their session has not yet begun and it is listed under "Upcoming Courses".
  • Their session has ended and their course is now listed under "Previous Courses".

Invalid Passcode

In order for passcodes to be valid, they must be:
  • Entered properly
  • Used for the course they were issued for
  • Not expired
  • Used on the ed2go site from which they were issued
  • Student cannot use to enroll in bundle/suite or Self-paced Tutorial -passcodes are only valid for stand alone courses.
If copy/paste was used to enter the passcode, any blank extra characters are removed

Passcode status can also be obtained by utilizing the Passcode Tracking Report tool in the Online Administration Center under the Tracking tab.

 

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