Student Course Access

Students enrolled in Instructor Led Online Classes create their log in credentials during the enrollment process, either through your Online Instruction Center when self-enrolling, or via a link in an email when enrolled by you in the Online Administration Center. Once a student has an ed2go account, it can be used at any ed2go hosted site.

Student log in consists of their username (email address) and chosen password. For security purposes, ed2go does not email students their username and password.


Password Reset

Direct students to the Help link at your Online Instruction Center (www.ed2go.com/XXX) to reset their password. Students will receive an email with a temporary password reset link to your site.  They will then create a new password after using the link provided in the email.

Note: Temporary passwords are only valid for 24 hours. If the temporary password is not used within this time, the password reset process must be completed.

Students who are not receiving the password reset email can be referred to email Student Support at ed2go.support@cengage.com.


Troubleshooting Basics

To access their course, students must be:
  • Logging in at the ed2go site they originally enrolled through. If they are unsure, refer them to their Enrollment Confirmation email, in which the site URL is listed.
  • Using the email address and password they provided at the time of enrollment. They may reset their password as needed.
AND the course must be:
  • Appearing on your roster in the Online Administration Center
  • Verified
  • Active (the session is open)



No Active Courses

Students usually see no active courses when logging in to another partner's ed2go site in error, or using alternate log in credentials for a secondary ed2go account.
 


Passcode Invalid

In order for passcodes to be valid, they must be:
  • Entered properly
  • Used for the course they were issued for
  • Not applied to any Series or Suite
  • Not expired
  • Used on the ed2go site from which they were issued
  • Student trying to enroll in bundle/suite -passcodes are only valid for stand alone courses.
If copy/paste was used, any blank extra characters are removed

Passcode status can also be obtained by utilizing the Passcode Tracking Report tool in the Online Administration Center under the Tracking tab.

 

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