Statements, Invoices, and Credit Memos (oh my!)
StatementsAccount statements are sent every three months. You will only receive a statement if you have an open balance due or an open credit balance.
Invoices and credit memos for Instructor Led Online Classes are processed for all Verified enrollments the day after the "End Verify Grace Period" date, and will be sent via email or USPS. For a listing of important session dates, go to the Course Calendar, located in the Online Administration Center under the Tracking tab.
Invoices & Credit Memos & Net Check Report
You will receive an invoice if you collect payment from your students and there is a balance due to ed2go. Drops processed after the rosters close for billing will be listed on a credit memo sent for the next billing cycle. The credit memo will already be applied to your invoice.
We will send you a Net Check Report when ed2go collects payment from your students. Any Drops will be deducted from the Net Check Report minus the $2.25 Online Payment Service Fee.
Invoices for Career Training Programs are processed daily for all new enrollments, and sent via email on Tuesdays and Thursdays. Partners who choose USPS invoice delivery will have invoices mailed every Friday.
If you would like to receive your invoices, credit memos and statements via email, please email us at OCAccounting@cengage.com, providing the recipient(s) email address and ed2go site code(s) for which you'd like to receive emailed invoices. You may choose to have multiple recipients.
To Receive Invoices via Email
For any accounting related inquiries, such as copies of statements and invoices, please feel free to contact the accounting department at OCAccounting@cengage.com,
Accounting Contact Info
To update the name and/or address your statements, invoices and credit memos are sent, please log into your Online Administration Center and update the Billing Representative section.
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